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The SHIFTSM Trigger
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This is an executive management tool designed to identify objectively
where you should focus your energy to achieve maximum effect.
Used correctly, the SHIFT Trigger can help you to ‘predict’ success or
failure.
How can we make such a bold statement? Because the SHIFT Trigger uncovers
one of the biggest indicators of potential success or failure, namely your
peoples’ perceptions.
People don’t behave according to strategies and instructions; instead,
they act on their perceptions. (And yet, many managers ignore the power of
perceptions and fail to manage perceptions and perceptual errors.)
►Jump to: 5 occasions when to use the SHIFT
Trigger
Note that we are not talking about perceptions in general. The SHIFT
Trigger deals specifically with your executives’ perceptions of vision,
strategy, execution and organizational learning. If you do not manage
these perceptions, then a gap can develop between the formal strategy and
the perceived strategy (where the team thinks it is heading), and a gap
can develop between the planned operational (day-to-day) activities and
the perceived operational activities (what employees actually focus on).
Keep in mind that success is seldom instantaneous. Most often the success
or failure experienced today is the result of decisions and actions taken
in the past. Likewise, decisions and actions taken today will determine
future success or failure.
Future success results from seeing accurately today.
Yet, vision is continually hampered by personal perceptions and individual
interpretations
5 Occasions
when the SHIFT Trigger will help you
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When you suspect you have a strategic gap,
a gap between where you want
your business to go (vision and strategy), and what your people focus on
from day to day (operational activities).
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When you doubt that your executives really share a
common understanding of, or are really committed to, major changes which
you have already identified and discussed with them.
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When you feel that your executives are not learning
from each other, although there is much knowledge and expertise inside
your organization. (Like in the story of the Trojan horse, you suspect
that someone knows the right answer, but is not being heard.)
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When you know you should be digging deeper than good
results. When results are bad, people are willing to look for reasons,
more often to allocate blame than to learn from mistakes. But when the
results are good, every one relaxes and no-one digs any deeper. The SHIFT
Trigger brings to the surface problems which could otherwise fester for
years.
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When you want to hear more than your own echoes. Do you
suspect that you only hear the good news and that you are told what your
subordinates want you to hear? The SHIFT Trigger operates behind the
“curtain” to explore the emotion and feelings which drive decisions and
actions. The SHIFT Trigger helps you to see and hear what is really going
on below the surface.
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For more on the SHIFT
Trigger, download this:
"Making Shift Happen:
managing perceptions for tactical effectiveness"
(22 pages - 372kb PDF)
►download now
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10 Reasons
to use the SHIFT
Trigger
(as stated by our
clients):
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To kick-start a strategic planning session or process.
● To
uncover how executives and managers are likely to re-act to strategic
issues and changes.
● To hear
more than just good news.
● To
improve corporate strategic decision-making.
● To ensure that your
managers understand and manage the link between strategy and execution.
● To
‘wake-up’ executives and managers who have become complacent.
● To
ensure that your managers take responsibility for their decisions, actions
and inactions.
● To
confirm that your timing on strategic decisions is right.
● To get
the benefits of being a continuous learning organization.
●
To
resolve interpersonal problems and politicking amongst your colleagues
(and you know a ‘team-building’ exercise is not the answer).
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