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What you will hear and see:
Typically, managers are taught to
demand compliance and conformity from ‘reasonable’ employees, even though
this deteriorates into groupthink and a resistance to change. In a rapidly
changing environment, a sustainable advantage cannot be built on inflexible
same-old-sameness. This is where your ‘unreasonable’ employees can be a
great help, for they already tend to see and behave differently.
A prime role of a leader is to evaluate, influence and direct the behavior
of others. In doing so, the leader defines the context within which behavior
will be perceived as either reasonable or unreasonable. But deciding between
reasonable and unreasonable depends far more on what is in your mind than on
the state of mind of the person whom you are observing.
So, how do you react to the unreasonable people in your organization? Do you
heed them and engage with them? Do you sanction and discipline them? Or do
you ignore them and hope they go away?
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What you will get from
participating:
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You will understand what
‘unreasonable behavior’ really means.
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You will know why ‘unreasonable’
employees can be to your advantage (and when they are not).
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You will learn how to focus
unreasonableness so that it will help your organization or team achieve
success.

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