#2: Paying attention to the expected
Work bit 1: Were you expecting to hear Dr Wally? If so, then you are probably now paying attention, because something unexpected has happened. Paying attention to the unexpected could be another reason why sales people give more attention to new customers than to their existing ones. Doing so is not only bad for business, it’s bad manners.
Work bit 2: Make sure your measures of success measure the outcome you want. Even some experienced salespeople make the mistake of being more impressed with the number of sales made in a day than with the profit contribution per sale.
Work bit 3: One of the main differences between a manager and a leader is that a manager seeks to control, whilst a leader seeks to convince.
Work bit 4: Remember, seeing is not believing. We tend to see what we already believe to be true.
I’m james@nonsenseatwork.com
Copyright: 2007 James Henry McIntosh
James can be heard on Public Radio, 88.9 FM WCVE, Richmond VA.
Monday - 7:19am and Saturday - 8:19am
Work bit 2: Make sure your measures of success measure the outcome you want. Even some experienced salespeople make the mistake of being more impressed with the number of sales made in a day than with the profit contribution per sale.
Work bit 3: One of the main differences between a manager and a leader is that a manager seeks to control, whilst a leader seeks to convince.
Work bit 4: Remember, seeing is not believing. We tend to see what we already believe to be true.
I’m james@nonsenseatwork.com
Copyright: 2007 James Henry McIntosh
James can be heard on Public Radio, 88.9 FM WCVE, Richmond VA.
Monday - 7:19am and Saturday - 8:19am
posted by James Henry McIntosh at
8:20 AM
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