#53: Team work - part 3
Today, many people acknowledge Edwards Deming as the father of total quality management. Yet, when he first shared his ideas, American managers chose to ignore him.
At the time, one would not use the words quality and Japanese in the same sentence. This could be why Deming found a very receptive audience in Japan for his quality ideas. We all know what happened next.
Why did American managers find his ideas unacceptable? Deming maintained that people do not set out to produce poor quality. Instead, the systems and procedures, designed by managers, prevent people from delivering quality.
The same argument applies to team work: People don’t set out to work poorly together. Poor team work is often the result of inappropriate systems, procedures, management style or organizational culture.
So, to improve quality and team work, get rid of the nonsense.
I’m james@nonsenseatwork.com
Copyright: 2006 James Henry McIntosh
James can be heard on Public Radio, 88.9 FM WCVE, Richmond VA.
Monday - 7:19am and Saturday - 8:19am
At the time, one would not use the words quality and Japanese in the same sentence. This could be why Deming found a very receptive audience in Japan for his quality ideas. We all know what happened next.
Why did American managers find his ideas unacceptable? Deming maintained that people do not set out to produce poor quality. Instead, the systems and procedures, designed by managers, prevent people from delivering quality.
The same argument applies to team work: People don’t set out to work poorly together. Poor team work is often the result of inappropriate systems, procedures, management style or organizational culture.
So, to improve quality and team work, get rid of the nonsense.
I’m james@nonsenseatwork.com
Copyright: 2006 James Henry McIntosh
James can be heard on Public Radio, 88.9 FM WCVE, Richmond VA.
Monday - 7:19am and Saturday - 8:19am
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