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Nonsense at work
is not an accusation.

It is an opportunity
for ongoing success.
Monthly Nonsense At Work Mindset March 2011 



April 2011

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When efficient hindsight is meanest fun

Spring is here and soon we will have that lazy, hazy craving for hot days on the beach.  That craving once earned me a hot glare from a business school professor.

The professor was explaining why efficiency is business magic.  Why efficiency mattered, why it was better for all, why we, as future superstar managers, had always to aim for efficiency, and so on.

This was a Friday evening class, believe it or not, and so his enthusiasm was met with tired stares.  So he asked us to imagine planning a drive to a fancy holiday resort.  What car would we choose based on fuel consumption and miles to be traveled?

That’s where he lost me completely and I finally spoke up.  “Sir, if that’s the destination, then I’m taking the fastest car.”

To this day I still think that effectiveness trumps efficiency, even if it costs a glare or two.

Hindsight is never 20/20

I recently glared at ‘seagull commentators’ (to misquote Ken Blanchard).  They swoop in on a bit of left-over trouble, make much noise dumping their hind-sighted opinions and fly out again.

A reader asked, “Do you mean that hindsight is actually not 20/20?”  Exactly!  Hindsight is simply reverse prediction.  Because an event has already occurred, we have a tendency to see this event as being more predictable than it was before it happened.

So, when is hindsight not 20/20?  When you cloud your hindsight with opinions, perceptions, interpretations, and so on, to fit your idea of 20/20 accuracy.  When you ignore the fact that hindsight is just as subjective as future-sight.

Above all, when you forget that the past is more predictable than the future.

At the level of the meanest muttering

With hindsight, we can say that societies aspire to become better over time. Blame it on evolution. Yet, all societies run the risk of going in the other direction.  Blame this on us.

I once worked for a CEO whose executives criticized him because his language, they feared, was too fancy for all employees to understand.  He explained that leadership is about setting standards that inspire others, even in language.  This is one direction.

Now consider the First Amendment which laudably protects free speech.  Sadly, it also protects hurtful and hateful speech, as Chief Justice Roberts recently pointed out.

Surely, it is an abuse of the intention of freedom of speech to protect every insane uttering.  If this continues unchecked, then there is a risk that we all will ultimately communicate at the level of the meanest muttering.

When a civilized society fails to frown on even simple rudeness, well, that is evolution in the wrong direction.

Trying to be glum is too much fun

Talk about frowning on rudeness. . . .  Sometimes, I admit, happy chappies with their fake smiley faces and their ‘have a nice day’ choruses annoy me into grumpy retorts.  But there’s good news.  I think I’ve found away to snap out of it.  My grumpiness, that is.

Happiness gurus tell you to choose your attitude, to be happy, don’t worry.  Well, I think you should do the opposite.  For one day put on your grumpy face, look unhappy and glare at anyone who dares to smile at you.  For one whole day wipe the smile from your dial and put a frown on your face. Yes, even when someone is genuinely nice or a joke really funny.

There is one rule, though.  Don’t be rude.  That is a frown too far.

Why is this good news?  Because there is no way you can make it through the day without cracking a smile.  Trying to be glum is just too much fun.

Want to practice your frown on me?
Click here for my 'have a nice day' retort

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